Shipping Policy

Shipping Fees: At ModaMoto, we’re thrilled to offer free standard shipping on all orders across the world for our valued customers. We aim to make your shopping experience seamless and affordable, so you can enjoy our products without any additional shipping costs.

Customer Service: Your satisfaction is our priority. If you have any questions or encounter issues with your order, our customer service team is here to assist you. You can reach us at admin@modamoto.store, and we’ll promptly address any concerns. We welcome your feedback as we continually strive to improve your shopping experience.

Expected Shipping Time:

  • Domestic Shipping (China): Orders within the mainland are processed and delivered within 1-3 business days.
  • International Shipping: For international orders, please expect delivery within 7-14 business days.

Please note that processing time may vary for pre-order products, so we encourage you to check availability before placing your order.

Important Information:

  • During peak seasons, such as sales or holidays, there may be slight delays due to a high volume of orders. We appreciate your patience as we work to get your package to you as quickly as possible.

  • To ensure smooth delivery, please double-check your shipping details before completing your order. Ensure your address is accurate and complete, including your door number, email address, and phone number. Avoid abbreviations to prevent delays.

  • Once your order is picked up by the carrier, we are unable to redirect or cancel it. Please verify all shipping information before confirming your purchase.

  • In case of a failed delivery due to incorrect shipping details, we regret that we cannot offer a refund. To avoid inconvenience, please ensure that your shipping information is accurate during checkout.

International Customs & Taxes: ModaMoto covers all customs and tax fees for international orders, so you won’t face any additional costs upon delivery. We handle the customs process for you, ensuring a smooth, hassle-free experience.

Thank you for choosing ModaMoto! We are dedicated to providing exceptional service and meeting the shipping needs of our valued customers. If you have any questions or need assistance, feel free to contact our customer service team. Happy shopping!