Enjoy free delivery on all standard orders, making your shopping hassle-free.

Shipping Fees: At ModaMoto, we’re thrilled to offer free standard shipping on all orders across the world for our valued customers. We aim to make your shopping experience seamless and affordable, so you can enjoy our products without any additional shipping costs.

Customer Service: Your satisfaction is our priority. If you have any questions or encounter issues with your order, our customer service team is here to assist you. You can reach us at admin@modamoto.store, and we’ll promptly address any concerns. We welcome your feedback as we continually strive to improve your shopping experience.

Expected Shipping Time:

• Domestic Shipping (China): Orders within the mainland are processed and delivered within 1-3 business days.
• International Shipping: For international orders, please expect delivery within 7-14 business days.

Please note that processing time may vary for pre-order products, so we encourage you to check availability before placing your order.

Important Information:

• During peak seasons, such as sales or holidays, there may be slight delays due to a high volume of orders. We appreciate your patience as we work to get your package to you as quickly as possible.

• To ensure smooth delivery, please double-check your shipping details before completing your order. Ensure your address is accurate and complete, including your door number, email address, and phone number. Avoid abbreviations to prevent delays.

• Once your order is picked up by the carrier, we are unable to redirect or cancel it. Please verify all shipping information before confirming your purchase.

• In case of a failed delivery due to incorrect shipping details, we regret that we cannot offer a refund. To avoid inconvenience, please ensure that your shipping information is accurate during checkout.

International Customs & Taxes: ModaMoto covers all customs and tax fees for international orders, so you won’t face any additional costs upon delivery. We handle the customs process for you, ensuring a smooth, hassle-free experience.

Thank you for choosing ModaMoto! We are dedicated to providing exceptional service and meeting the shipping needs of our valued customers. If you have any questions or need assistance, feel free to contact our customer service team. Happy shopping!

Not satisfied? Return your product within 30 days for a hassle-free refund or exchange.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@modamoto.store. Please note that returns will need to be sent to the following address: UNIT 225-22, 2/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, HONG KONG

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@modamoto.store. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@modamoto.store.

Our dedicated team is available around the clock to assist with any inquiries or issues.

Save more when you purchase in larger quantities, perfect for business or personal needs.